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What to Expect from the Water Damage Clean Up Process

2/11/2019 (Permalink)

If you’ve recently experienced a flood or pipe burst and have water damage in your home, you’re probably wondering “what happens now?” The first, and most important, step when dealing with water or flood damage is to stop any active leaks in the home. This can be done by shutting off the home’s main water supply. If you don’t know how to shut off your home’s water supply, call a professional plumber or your local water supply company for assistance. Once any active leaks have been addressed and all water has been turned off, it’s imperative you call a professionals at SERVPRO to start the water damage cleanup process as quickly as possible to minimize damage.

All water damage restoration jobs are unique and the amount of work required for each depends on a variety of factors such as the amount of area in the home that’s been damaged and how long the water has been present. Once SERVPRO arrives and has a chance to inspect the home, we’ll be able to put together a detailed project timeline specific to your job. 

Steps SERVPRO uses during the Mitigation Process

2/11/2019 (Permalink)

Once help arrives, the first thing SERVPRO will do is inspect the home and evaluate the damage. In order to properly evaluate the damage, we use special tools and instruments to measure the moisture content of the home. To do this, we either poke or rest the instruments on top of surfaces like floors, baseboards and ceilings in the damaged rooms to get an accurate reading. Depending on the moisture content readings and Institution of Inspection Cleaning and Restoration Certification (IICRC) dry standards for the state you live in, SERVPRO will assess if drying equipment is needed.


The longer water damage sits untreated, the more likely it is that additional damage can occur. If it’s determined that drying equipment is needed, dehumidifiers will often be placed in the home to prevent against further damage like mold growth while SERVPRO is waiting for approval from the insurance company, if one is involved. Dehumidifiers can be present for one or multiple nights depending on factors such as the length of time the water has been present and the source of the leak. 


It’s time for one of the most important steps: removing any standing water from the home. The removal process is actually much less complicated than you may think. SERVPRO uses extraction equipment, sucking up all the water that’s present in the area. The amount of time this phase takes varies depending on the type of substrate that’s being dried, the size of the room and the total amount of water that’s present.


Once any standing water has been removed, it’s time to start drying out the home. SERVPRO will bring in different types of air movers (think of these like glorified fans) to help circulate air flow throughout the room. Don’t be surprised if they need to lift up a section of the carpet or position one of the air movers at certain sections of the walls to ensure air is getting to the most saturated parts of the room. If you have hardwood floors, they may use floor mats which help draw the water out of the floor. If needed, they might even remove the baseboards and drill holes into the drywall to help the walls dry faster. While some of these methods may sound extreme, they’re making every effort to dry the home without having to demolish and rebuild, which could add multiple weeks to the project timeline and become very costly.


The containment and drying phases happen simultaneously. While drying out the home, wet areas are taped off in order to concentrate the heat and suction to the rooms that need to be dried out. Containment is critical as it enables the work crew to maintain the environment of the room and dry the home as quickly and efficiently as possible.


Throughout the drying process, crews will stop by periodically to monitor how the drying is progressing. Specifically, they monitor the dehumidifiers’ intake and output temperatures and humidity levels to make sure the dehumidifiers aren’t putting wet air out into the room. They’ll also go back and take readings of the same surfaces they did during the inspection phase. As rooms are declared dry, crews will often move equipment around to other areas of the home that are still wet.


Once the home has been returned to its previous dry state, the water damage cleanup process is considered complete. At this point the drying equipment will be removed from the home and your contractor will confirm you’re satisfied with the work.


After the water damage cleanup process is complete, if additional structural repairs are needed, SERVPRO will repair any damage in the home that drying wasn’t able to fully address.

When Storms or Floods hit Monroe, Madison, & Monticello, SERVPRO is ready!

6/6/2018 (Permalink)

SERVPRO of Monroe, Madison & Monticello specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Monroe, Madison & Monticello, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 770-267-0023

SERVPRO of Monroe, Madison & Monticello Hiring Experienced Production Technician

5/24/2018 (Permalink)

SERVPRO of Monroe, Madison & Monticello- Fire & Water Cleanup has immediate openings in our Emergency Services & Restoration departments.

40 hours/week on average, flexible to work overtime when required.
Hours vary between 7 a.m. and 7 p.m.
On-Call rotation for 24-hour emergency service
Some night and weekend work is required
Starting wage is based on relevant experience
Do you love helping people through difficult situations?

We're seeking someone who is comfortable working hard in challenging situations, meeting new people, with excellent communication skills, and who is self-motivated.

Our idea of the ultimate candidate is one who is proactive, trustworthy, truly enjoys providing superior service, and loves taking ownership of their responsibilities.

Some of the Responsibilities include:

Provide excellent customer service.
Perform on-site cleaning and restoration services in structures damaged by water and fire.
Leave jobsite with a clean and orderly appearance.
Develop production expertise: services, cleaning products, and equipment.
Follow the SERVPRO uniform policy.
Complete documentation, as appropriate.
Minimum Requirements

Must have a professional appearance and great attitude.
A valid driver license with a reasonable driving record.
Ability to pass a criminal background check with no felony convictions or misdemeanors involving violence or theft.
Must be able to pass a drug test.
Must be able to lift a minimum of 50 pounds.
Must have a high school diploma or a GED certificate.
Job Type: Full-time

Supervisor 2 years (Required)

High school or equivalent (Required)

License or certification:
Driver's License (Required)

Job Type: Full-time

Call SERVPRO of Monroe, Madison & Monticello 706-549-3366
Email Resume to:

Burn Ban Still in Effect

5/24/2018 (Permalink)

According to Athens-Clarke County Unified Government it is unlawful for any person within the county to cause, suffer, allow, or permit “opening burning”.  This includes yard trash and even burn barrels.  In order to burn within the county you must notify the Athens-Clarke County Fire Department prior to burning and provide a copy of any required state burn permit. 

These prohibitions create a safe community not only for those involved with burning of materials but for the community members.  SERVPRO of Monroe, Madison & Monticello takes pride in being involved with a county that has regulations such as these to keep community members safe. 

If you are involved in a fire related situation IMMEDIATELY call 911! 

Call SERVPRO of Monroe, Madison & Monticello to help restore your property today.  770-267-0023

Conditions In Monroe, Madison, & Monticello Might Be Right For Mold

5/21/2018 (Permalink)

It’s estimated that more than 1 million types of mold exist, yet less than 10 percent have actually been named. This means mold is very common in both indoor and outdoor environments. While mold and humans can sometimes co-exist without issue, there are certain species of mold that can cause health effects for some people.

If the right conditions exist, mold will grow. Those conditions include:

  • Water - Different mold types require varying amounts of liquid before growth begins.   
  • Temperature - Normal indoor temperatures will promote mold growth.
  • Time - Initial mold colonizers can take hold within one day after being exposed to an adequate water supply.

Mold growth can occur in any home, so it’s important to keep an eye out for situations that might promote mold activity. Roof/chimney leaks, wet basements, or condensation from ducts that dampen surrounding insulation are just a few examples of issues that make a house a prime target for mold growth.

If you suspect mold in your home, call SERVPRO of Monroe, Madison, & Monticello to assess the situation. We have the knowledge, tools and track record to effectively remediate mold in your home or business.

If you suspect mold, call us today at (770) 267-0023.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Monroe, Madison, & Monticello for mold remediation services

Winterville Marigold Parade

5/16/2018 (Permalink)

Community Winterville Marigold Parade SERVPRO staff and their families enjoying the parade!

SERVPRO of Monroe, Madison, and Monticello had a blast last week participating in the Winterville Marigold Parade. 

We look forward to participating in this parade next year!

Burn Ban Effective in Madison, Monroe, and Neighboring Counties

5/16/2018 (Permalink)

Starting May 1st, a burn ban will be in effect in Madison, Monroe, and neighboring counties until September 30th. The Environmental Protection Division in the Georgia Department of Natural Resources is responsible for this ban, and they created it out of safety concerns. The ozone levels in the air can become very unhealthy during the summer in Georgia. The Environmental Protection Division has discovered that open burning is a significant cause of the ozone reaching such dangerous levels and have thus placed restrictions on burning during the summer. 

If you are unsure whether or not it is okay for you to burn something or would like to obtain a burn permit, please contact the Georgia Forest Commission at 1-877-OK2-BURN. 

Please contact SERVPRO of Monroe, Madison, and Monticello at (770) 267-0023 if you experience any fire damage to your residential or commercial property. 

Why should I choose SERVPRO of Monroe, Madison, and Monticello for my water damage clean up?

5/9/2018 (Permalink)

Why should I choose a professional restoration company for water intrusion/ damage?

  • Homeowners should not risk doing the work themselves as there may hidden water or moisture that may go undetected to the untrained eye. Taking into account that mold growth can occur in as little as 24-48 hours in the presence of moisture, undetected water damage can pose long term problems if not properly handled.
  • Due to the potential hazards associated with water-related damage, moisture and water should be handled by properly trained and equipped professionals to ensure complete and necessary drying to prevent future harm, extensive structural damage and possible contamination.
  • Improper cleanup could hinder property resale value.
  • Professional restoration companies have essential tools and techniques to measure moisture in the area to ensure proper and complete drying in a timely manner.
  • Water technicians should be fully aware of water or moisture-related characteristics to locate leaks or water damaged areas that may otherwise go unnoticed.
  • Homes and other properties are large and often expensive assets. Why run the risks associated with improper drying, deodorizing and disinfecting which can lead to potential secondary structural damage? Help protect your property’s value by calling upon a Professional.
  • According to a “Residential Water Claims” article on the International Risk Management Institute website, restoration companies and contractors are often an asset in a water claim situation. The article states, “a major concern in today’s insurance climate is the problem of mold and mildew. When most restoration companies deal with water claims, every effort is made to prevent any problem with mold and mildew.” Restoration companies are in the business of salvaging rather than replacing, which could serve as a benefit to the insurance company.

Why should I choose SERVPRO of Monroe, Madison, and Monticello for water cleanup and restoration?

  • SERVPRO of Monroe, Madison, and Monticello recognizes the necessity for prompt and accurate response and offer 1-4-8 Response Guidelines to help minimize additional, secondary or permanent damage and contamination. In addition, SERVPRO of Monroe, Madison, and Monticello is available for emergency response 24 hours a day, 365 days a year.
  • Knowledge and training are key elements in effective water removal and moisture damage. SERVPRO of Monroe, Madison, and Monticello applies their industry knowledge, training and understanding of hoe relative humidity, temperature, vapor pressure and air movement influence drying conditions.
  • Powerful and professional equipment is essential for proper mitigation and efficient restoration of water damaged areas. SERVPRO of Monroe, Madison, and Monticello is outfitted with state-of-the-art industrial grade equipment and products to measure the extent of moisture saturation and offer proper drying, deodorizing and disinfecting of water damaged areas.
  • SERVPRO of Monroe, Madison, and Monticello offers content restoration to restore water damaged contents and personal belongings. Often when water damage occurs, personal possessions are also damaged by water or moisture. SERVPRO Technicians work diligently to try and return personal contents to preloss conditions.
  • SERVPRO of Monroe, Madison, and Monticello works with insurance, real estate, contracting and property management companies to offer complete file management, estimates and detailed explanations of work, including status updates, changes and feedback to keep companies fully aware of a property’s drying, cleaning and restoration status. At SERVPRO of Monroe, Madison, and Monticello, we know you want quality information and proof of results. SERVPRO technology is designed to support your efforts!
  • Timely mitigation is key to the restoration process. Restoring property is the SERVPRO Professional’s first priority. You will appreciate the immediate response, and you will know everything possible is being done to limit the damage. Even if a loss is below the deductible amount, fast action helps assure the event will stay small!

Sewage Cleanup and Contaminated Water

5/9/2018 (Permalink)

Water Damage Sewage Cleanup and Contaminated Water Sewage Damage

The three types of contaminated water:

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

Sewage cleanup must not be taken lightly. Serious long term health issues to adults, children and even pets may occur due to bacteria, viruses and even parasites. Don't delay. Take immediate action. Call SERVPRO of Monroe, Madison, and Monticello today for a free estimate.